Update & restart
Install the latest game version, close it completely, and restart your device.
PLAYER SUPPORT
How can we help?
We want every play session to feel smooth and safe. Start with these quick checks. If the issue continues, contact our team through the game.
QUICK CHECK
Try these three steps
Check your device
Use a stable connection, free enough storage, and a supported OS version.
Capture the details
Save a screenshot or recording and note the device, OS, game version, and time.
FAQ
Common questions
Select a question to see suggested next steps.
The game will not open or is stuck on the loading screen.
Check that your connection is stable, close the game completely, and reopen it. If the issue continues, install the latest version from the store and restart your device.
Can I restore progress on a new device?
If the game supports accounts or cloud saves, sign in with the original account. Local progress from guest mode may not transfer. Check the in-game account information before uninstalling or changing devices.
I paid but did not receive my item.
Please do not pay again. Confirm that the order succeeded with Apple, Google Play, or the relevant payment platform, then restart the game. If it is still missing, contact us in-game with the order number and time. Never send a password or full payment-card details.
How do I request a refund?
Transactions are handled by the app store or mini-game platform. Please use the refund flow in that platform’s order history. We cannot access or modify your store payment account.
The game crashes, lags, or makes my device hot.
Close background apps, free storage space, and lower graphics settings if available. If it continues, contact us with your device model, OS version, game version, and the steps that trigger the problem.
CONTACT THE TEAM
Still need help?
Email or call us with the game name, player ID, device model, OS and game versions, time of the issue, and a screenshot. Never send passwords or full payment details.